KaitenX is a small firm by design, with a handpicked list of partners, most of them here by introduction. We do the best work of our careers with people we’d choose again. If that sounds like your kind of firm, it probably is.
The list stays short so the partners stay in the room. Every client gets our whole attention, and it shows in the numbers.
Running the numbers is different from living with them. We’ve done both, and it changes what we recommend and how fast.
You get the call we’d make in your position, the reasons behind it, and our hands on the work until it holds.
Staying small is what makes that promise possible. Two founders, fully in the work, on every call.
Market and competitor research, brand positioning, integrated multi-channel plans, audience segmentation, loyalty and VIP frameworks.
Process evaluation, organisational design, technology roadmapping, emerging tech adoption, compliance frameworks and risk mitigation.
Corporate strategy and planning, market entry and expansion, mergers and acquisitions advisory, strategic risk and continuity.
Customer insights and analytics, onboarding to reactivation, CRM system evaluation, segmentation, loyalty and VIP programme design.
Licensing advisory, policy development, legal risk assessment, intellectual property, cross-border structuring and data protection.
Four phases. Start at the first, or come in where you need us. Most partners move through all four, and stay.
A top-level read of the business: objectives, markets, current strategy, where the impact sits. You get an executive summary and a session with your stakeholders.
Market and competitor analysis, operational audits, compliance assessment. You get detailed reporting and a strategic roadmap you can act on.
Project management, operational integration, policy and procedure, training. We stay in the work until it holds, with progress reported as we go.
Retained advisory, performance monitoring, regulatory updates, interim leadership and resourcing. Monthly or quarterly reviews, direct access between them.
Two founders. No account layer, no bench, no handover. The people who scope the work are the people who do it, and you have both of them on every engagement.
Over a decade in iGaming, in the operator seat rather than beside it. Head of retention roles, co-founder and managing partner positions, and customer success leadership in esports betting. His work is CRM strategy, VIP programme design, player lifecycle management and AI-driven retention tooling. Based in Cape Town.
Commercial and operational leadership across regulated growth businesses, with time spent on strategy, licensing and the practical work of making an operating model hold. He leads the commercial, legal and regulatory side of the practice.
We choose our partners as carefully as they choose us. It’s how the work stays excellent and the list stays worth being on.
Tell us what you’re building and where it’s stuck. If we can move it, we’ll say so plainly. If we can’t, we’ll point you to someone who can.
contact@kaitenx.com